It's Monday

Another work day starts, and yet again I have the compulsion to slap around some of my coworkers.  They don't seem to have the knowledge or ability to work in this position.  I know English isn't our national language, but you should be able to communicate with the people who are calling for information.  They're also computer illiterate, which again, while not everyone needs to know computers, we do. Its vital for our job. VITAL!!!   Grrr.....   Again I just want to slap them around, just a little bit.